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Tell us what you're measuring
Gail answers. Choose the closest topic so the right details are asked for up front, and you won't be asked twice.
Quick answers first
How do I measure for a delivery that has to go upstairs?
Measure the wall, then measure the route — doorway width, the turn at the top of the stairs, the lift if there is one. Every listing gives the crated size and weight; if you're within an inch either way, send us the numbers before you order.
What happens if I am not home at delivery?
The carrier phones to book a delivery window before the pallet arrives, so you choose a time you'll be there. If that window stops working for you, call or email Gail.
Can I change my finish after ordering?
Pieces are built after you order, so ask as early as you can. Gail will check with the maker directly and come back with a yes, a no, or a price.
