Product Questions & Answers for Cozy Complete Home
Product Questions & Answers
Product Questions & Answers
Welcome to our Product Questions & Answers hub — your go-to resource for everything you need to know about our handcrafted furniture and home décor. Whether you're curious about wood species, finishes, freight delivery, or assembly, we've got you covered. Can't find what you're looking for? Reach out and we'll be happy to help.
About Our Products
What types of wood do you use? We work primarily with solid hardwoods — including oak, pine, acacia, and reclaimed woods — chosen for their durability, character, and natural beauty. Each piece carries its own unique grain pattern, knots, and color variation, which is part of what makes handcrafted furniture so special.
Will the color match exactly what I see on my screen? Natural wood tones can vary slightly from piece to piece and may appear differently depending on your monitor settings. We photograph products in natural light to give you the most accurate representation possible.
Do your pieces require assembly? Most items ship partially assembled and include all necessary hardware and instructions. Assembly requirements are noted on each product page under the Dimensions & Details tab.
Are your finishes safe for families and pets? Yes. We use low-VOC, non-toxic finishes. Specific finish details are listed on each product page.
Ordering & Customization
Can I request a custom size or finish? We occasionally accommodate custom requests depending on the piece and current production capacity. Contact us before placing your order to discuss your options.
Do you offer fabric or upholstery swatches? For upholstered pieces, swatch requests can be made by contacting our team directly. We want you to feel confident before committing.
Shipping & Delivery
How are large furniture items shipped? Most of our furniture ships via pallet freight. You'll receive a tracking number and a call from the freight carrier to schedule your delivery window.
What is curbside delivery? Standard freight delivery is curbside — the carrier brings your item to the curb or end of your driveway. In-home delivery may be available for an additional fee; check the product page or contact us for details.
How long does processing take? Processing times vary by item and are listed on each product page. Most pieces ship within 3–7 business days; made-to-order items may take longer.
What if my item arrives damaged? Inspect your delivery before signing. Note any visible damage on the delivery receipt and contact us within 48 hours with photos. We'll work quickly to make it right.
Returns & Warranty
What is your return policy? Please visit our Returns & Refunds page for full eligibility details, timeframes, and the return process.
Do your products come with a warranty? Warranty coverage varies by product and is listed on individual product pages under Dimensions & Details.
Still have questions? Browse our full Product Questions & Answers section or contact us directly — we're here to help you find exactly the right piece for your home.