Shipping policy

Shipping Policy

W

here We Ship We ship within the contiguous United States (lower 48 states). We do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories at this time.

Shipping Methods Most of our furniture ships via freight carrier on a pallet. Smaller items may ship via standard carrier (UPS, FedEx, or USPS).

  • Freight/Pallet Shipping — Used for most furniture items. Delivery is curbside — the carrier will bring your item to the curb or end of your driveway. Items will not be brought inside your home.
  • Standard Carrier Shipping — Used for smaller, lighter items delivered via UPS, FedEx, or USPS.

Shipping Costs Freight shipping is included in the price on most furniture items. For select handcrafted and imported pieces, freight up to $200 is included — any overage will be communicated before shipment.

Processing Times

  • In-stock items: 2–10 business days depending on the supplier
  • Handcrafted & imported items (LMT collection): Processing begins once goods arrive at our Dallas facility. We will notify you when your item is ready and coordinate freight delivery with you directly. Lead times vary.
  • Pre-order or made-to-order items: 4–10 weeks — noted on individual product pages
  • Orders placed on weekends or holidays begin processing the next business day

Estimated Delivery Times

  • Standard carrier: 5–10 business days after shipment
  • Freight/pallet: 1–3 weeks after shipment, depending on your location and carrier

Delivery — Important Notes

  • Freight deliveries are curbside only. Please arrange help to move items inside.
  • You are responsible for disposal of all packing materials, including pallets and boxes.
  • Inspect your item carefully before signing the delivery receipt. If you notice damage, note it on the receipt before signing and contact us within 48 hours at cozycompletehome@gmail.com. Signing without noting damage may affect your ability to file a claim.

Order Tracking Once your order ships, you will receive a tracking number via email. Freight shipments may require the carrier to contact you to schedule a delivery window.

Multiple Suppliers Some orders may ship from multiple suppliers and arrive in separate shipments. You will receive tracking information for each shipment separately.

Questions? Contact us at cozycompletehome@gmail.com or call (575) 691-6995.

here We Ship We ship within the contiguous United States (lower 48 states). We do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories at this time.

Shipping Methods Most of our furniture ships via freight carrier on a pallet. Smaller items may ship via standard carrier (UPS, FedEx, or USPS).

  • Freight/Pallet Shipping — Used for most furniture items. Delivery is curbside — the carrier will bring your item to the curb or end of your driveway. Items will not be brought inside your home.
  • Standard Carrier Shipping — Used for smaller, lighter items delivered via UPS, FedEx, or USPS.

Shipping Costs Freight shipping is included in the price on most furniture items. For select handcrafted and imported pieces, freight up to $200 is included — any overage will be communicated before shipment.

Processing Times

  • In-stock items: 2–10 business days depending on the supplier
  • Handcrafted & imported items (LMT collection): Processing begins once goods arrive at our Dallas facility. We will notify you when your item is ready and coordinate freight delivery with you directly. Lead times vary.
  • Pre-order or made-to-order items: 4–10 weeks — noted on individual product pages
  • Orders placed on weekends or holidays begin processing the next business day

Estimated Delivery Times

  • Standard carrier: 5–10 business days after shipment
  • Freight/pallet: 1–3 weeks after shipment, depending on your location and carrier

Delivery — Important Notes

  • Freight deliveries are curbside only. Please arrange help to move items inside.
  • You are responsible for disposal of all packing materials, including pallets and boxes.
  • Inspect your item carefully before signing the delivery receipt. If you notice damage, note it on the receipt before signing and contact us within 48 hours at cozycompletehome@gmail.com. Signing without noting damage may affect your ability to file a claim.

Order Tracking Once your order ships, you will receive a tracking number via email. Freight shipments may require the carrier to contact you to schedule a delivery window.

Multiple Suppliers Some orders may ship from multiple suppliers and arrive in separate shipments. You will receive tracking information for each shipment separately.

Questions? Contact us at cozycompletehome@gmail.com or call (575) 691-6995.