Shipping policy
Shipping Policy
How We Ship
Most of our furniture pieces are large, solid wood items that ship by freight on a pallet. This means your order will be delivered by a freight carrier — not a standard parcel carrier like UPS or FedEx.
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Where We Ship
We currently ship to the contiguous United States (lower 48 states) only. We are unable to ship to Alaska, Hawaii, U.S. territories, or international destinations at this time.
Delivery Types
Curbside Freight Delivery Your piece will be delivered to the curb or end of your driveway. The driver is not able to bring the item inside your home. Please make sure you have help available to move the piece inside. Disposal of packaging materials is the customer's responsibility.
Parcel Delivery Smaller accessories and décor items may ship via standard parcel carriers and will be delivered to your door.
Estimated Timelines
In Stock Ships within 3–5 business days. Estimated delivery: 2–4 weeks depending on your location.
Made to Order Custom-made products marked “Request a Delivery Quote” typically take 7–9 weeks for delivery, including production and freight transit. We’ll confirm availability and the estimated delivery timeline for your specific item in your quote before payment. For other made-to-order items, please allow 4–6 weeks for production plus 1–2 weeks for freight delivery, unless the product page states otherwise.
Pre-Order Estimated ship date is noted on the product page. Freight delivery typically follows within 2–4 weeks of shipment.
Freight Delivery Fees
Freight delivery fees vary by item and destination. For products marked “Request a Delivery Quote,” submit your delivery ZIP code before payment. We’ll confirm availability, the estimated delivery timeline, and your final delivered price, including freight, for your approval. Other products may show their available shipping options at checkout. Free shipping is not available on freight items.
Items Fulfilled by Our Supplier Partners
Some pieces in our collection are sourced directly from our independent artisan suppliers and ship from their location. Timelines and delivery terms for these items are noted on the individual product page.
Damaged Shipments
Please inspect your delivery before signing. If anything looks damaged, note it on the delivery receipt and contact us within 7 days at cozycompletehome@gmail.com with photos.
Questions? Email cozycompletehome@gmail.com — you'll hear from Gail directly.