Return Policy & Quality Guarantee
Return Policy & Quality Guarantee
At CozyCompleteHome.com, I want you to love every piece you bring into your home. Here’s exactly what to expect if something isn’t right.
What happens if my item arrives damaged?
Inspect your delivery carefully before signing. Note any visible damage on the delivery receipt and take photos immediately. Contact me within 7 days of delivery at cozycompletehome@gmail.com with your order number and photos. I’ll work directly with the supplier to make it right — replacement, repair credit, or refund depending on the situation.
What if I simply don’t like it?
Returns are accepted within 30 days of delivery for items in original, unused condition. Because our furniture ships via freight, return shipping costs are the customer’s responsibility and can be significant for large pieces. I’ll provide return instructions and freight carrier details once your return is approved.
Who pays return freight?
The customer is responsible for return freight costs unless the item arrived damaged or was incorrect. Freight returns for large furniture typically range from $150–$400+ depending on size and location.
What about made-to-order or custom pieces?
Made-to-order and custom pieces are non-returnable unless they arrive damaged or defective. Please review dimensions and finish options carefully before ordering — I’m always happy to answer questions first.
How will I be refunded?
Refunds are issued to your original payment method within 5–7 business days after the returned item is received and inspected.
Still have questions?
Reach out any time — I read every message personally.
📧 cozycompletehome@gmail.com