Return Policy & Quality Guarantee
Understanding Our Return Policy
Our Return & Quality Guarantee
At Cozy Complete Homes, your satisfaction is our priority. Because we source our unique items from global artisans and specialty suppliers, we handle returns via a "Resolution First" process: This is our Return Policy.
- Quality Issues: If an item arrives damaged or incorrect, please email us a photo at cozycompletehome@gmail.com within 7 days. We will coordinate with our suppliers to send a replacement or issue a refund immediately—no need to ship the item back!
- Returns: To start a return for any other reason, you must contact us at cozycompletehome@gmail.com. We will provide you with the correct instructions.
- Important: Please do not mail items back to the address on the package, as these are fulfillment centers and cannot process your refund.
Your Right to Return
Our return policy is designed with our customers in mind, ensuring that you have a hassle-free experience when shopping with us. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receiving the item. Returns must be in their original condition, unworn, and unused, accompanied by the original packing slip. Initiating a return is simple with our online return portal, where you can generate a shipping label and track your return's progress. We strive to make this process as easy as possible, so you can shop with peace of mind knowing that your satisfaction is paramount.
Refund Process
Once your return is received and inspected, we will process your refund within 7-10 business days. The refund will be issued back to your original payment method. If you do not receive your refund after this period, please check your bank statement and contact your payment provider, as processing times can vary depending on your financial institution. We are committed to ensuring that our return policy is transparent, and we are here to help you throughout the entire process. Customer support is readily available to assist with any inquiries or concerns surrounding your return.
Quality Guarantee Commitment
In addition to our customer-friendly return policy, we also offer a quality guarantee that reflects our commitment to excellence. We take great pride in the craftsmanship and durability of our products, which is why we stand behind them. If you receive a product that is defective or does not meet your expectations, please reach out to us immediately. Our quality guarantee allows you to request a replacement or a repair, ensuring that you receive a product that fulfills your needs. This reinforces our belief that every customer deserves quality, and we work hard to uphold that promise.