Q: Do you offer free shipping on furniture orders? A: Yes! CozyCompleteHome.com offers free shipping on all furniture orders within the contiguous United States. Large items ship via pallet freight and are delivered curbside. In-home delivery and assembly options may be available — contact us for details.
Q: How long does delivery take for solid wood furniture? A: Most in-stock items ship within 3–7 business days. Freight deliveries typically arrive within 7–14 business days after shipment. You'll receive tracking information once your order ships.
Q: Is your furniture solid wood or veneer? A: Our furniture is crafted from solid hardwoods including reclaimed elm, mesquite, acacia, and oak. We do not sell veneer or particle board furniture. Each piece is handcrafted, so natural variations in grain, color, and texture are part of the character.
Q: Do I need to assemble the furniture myself? A: Most pieces require minimal assembly (attaching legs or hardware). Detailed instructions are included. Freight deliveries are curbside — you'll be responsible for moving the item inside and disposing of packaging materials.
Q: What is your return policy? A: We accept returns within 30 days of delivery for items in original condition. Because our furniture ships via freight, return shipping costs are the customer's responsibility. Please inspect your delivery carefully before signing — note any damage on the delivery receipt.
Q: Can I get furniture in a custom size or finish? A: Some of our handcrafted pieces are available in custom sizes or alternate finishes. Contact us before ordering and we'll check availability with the maker.
Q: What styles of furniture do you carry? A: We specialize in rustic, farmhouse, cabin, and southwestern-inspired solid wood furniture for bedroom, living room, dining room, and outdoor spaces. Our collection features handcrafted pieces from artisan makers with a focus on natural materials and timeless design.
Q: Where is your furniture made? A: Our collection includes pieces handcrafted by artisan makers in the United States and internationally. Each product listing includes details on materials and origin.
Q: Do you ship to Alaska, Hawaii, or Canada? A: Currently we ship within the contiguous 48 United States only. We do not ship to Alaska, Hawaii, or international destinations at this time.
Q: How do I care for solid wood furniture? A: Dust regularly with a soft, dry cloth. Avoid prolonged exposure to direct sunlight or moisture. Use coasters and felt pads to prevent scratches. For deeper cleaning, use a wood-safe cleaner appropriate for the finish type.